About
I came to Eagle Point after a career in the Army, federal contracting, healthcare, enterprise sales, and aerospace. Much of it was spent leading teams through operational problems that could cost the organization money and damage customer trust.
My career began in hospitality and investment sales before I joined the Army as a Korean-linguist signals intelligence analyst. Building web tools for that work pulled me into technology and security. I've spent most of my career since then on the operational side of both. Over the years, the titles changed and the organizations became larger. The part I enjoy hasn't changed. I want to understand the problem, get the right people together, and make the operation more dependable.
That work taught me to care about the whole business. A technically correct answer can still be too expensive, too disruptive, or too hard for the people who have to live with it. The right answer has to fit the operation.
I built Eagle Point because small-business owners face many of the same operational questions as large companies, without a department of specialists to answer them. They still need to be found, respond to customers, keep costs under control, and make sure routine work gets done.
Automation and AI let me solve more of those problems without piling on cost or complexity. Sometimes the answer is an automated follow-up. Sometimes it's a clearer website, a better handoff, or a program the customer already owns but isn't using well. The business problem comes first.
This is the short version of a long career, with the parts that most shaped how I work today.
1988 to 2000. I studied history and physics at Pacific Union College and worked in hospitality and investment sales before joining the U.S. Army as a Korean-linguist signals intelligence analyst. During three tours in South Korea, I built web tools that helped the team do its work and briefed senior leaders on what I had built.
2000 to 2011. I spent the next decade supporting federal operations across Korea and Japan for Northrop Grumman and CSC. I later directed the DISA CONUS Global Security Operations Center, where I was responsible for the teams and day-to-day work behind a large federal operation that ran around the clock. I earned a master's degree in Network Security along the way.
I joined when a major data breach had put an important federal healthcare contract under pressure. My job was to stabilize the program, coordinate the work across teams, and rebuild the customer's confidence. That work helped secure the contract's renewal.
I worked directly with commercial and federal customers to understand what they needed, bring the right people into the conversation, and make sure a proposed solution could be deployed in the real world. I also learned how vendors sell, where their products fit, and where they don't.
I led a team of about 30 across several technical and compliance functions at a large aerospace and defense company. The job meant setting priorities, making sure the teams worked together, modernizing the tools they depended on, and keeping a large operation ready for changing federal requirements.
I ran the technology organization for a space transportation startup, overseeing internal teams and outside service providers. We expanded the company's cloud systems to support flight operations and digital manufacturing while improving the everyday systems the rest of the business depended on.
I lead technology across several operating companies. The work includes bringing a combined enterprise onto common systems, moving the business to the cloud, meeting federal compliance requirements, and making the technology people use every day more dependable. I also lead the team that builds, deploys, and manages AI systems that reduce repetitive work and make day-to-day operations more efficient. I still build some of them myself, sometimes to my team's chagrin. Doing both taught me that useful AI can get work done faster, cost less, and produce a better result. I brought that lesson to Eagle Point.
Through Eagle Point, I help small businesses make more money, lower costs, and get time back. It's where three decades of experience become something a Main Street owner can use.
Connect
Email
billy@eaglepointpublishing.com
LinkedIn
linkedin.com/in/billy-martin-jr
Eagle Point Publishing
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