Case Study: From New Contractor to Sales-Ready Operator
How Eagle Point combined a search-ready website, AI front desk, customer portal, and direct-contact research to help Martin Mechanical make more money, save...
From Billy Martin
Writing.
Articles from Information Technology Matters and Eagle Point Publishing, collected here so the thinking behind the work is easy to find.
CASE STUDY: How Eagle Point grew Energy Direct's daily website traffic 236% over the period of a month after a complete site rebuild
Website strategy, content, technical visibility, and measurement — Eagle Point recently concluded an engagement with one of our customers, Energy Direct, a...
I Gave My AI Agents Their Own Email. Here's Why.
How I get a handful of AI agents to coordinate on their own, and the tool that finally made it work.
How to Find Out What Missed Calls Are Costing Your Business
Missed calls usually are not a people problem. They are a workflow problem that shows up when good teams are already busy.
How to Choose AI Tools That Actually Fit Your Business
Small businesses don't need a giant AI stack. They need a few tools that remove real friction from work that already happens every day.
Daily Health Checks Are Boring. That Is Why They Work.
The operational ritual that keeps automation, agents, backups, and publishing workflows from quietly rotting.
The Multi-Agent Stack After 48 Hours
Two YouTube videos this week told me my AI architecture is heading in the right direction — Two YouTube videos hit my feed today. Both told me my AI stack...
Red Monday
Less is more: what I learned firing my AI Specialists — I terminated eight of my AI agents. Today, the work output of the three I kept is higher than the...
I Built the Monster
I had a problem recently with my AI Digital Assistant, Lisa, who kept trying to manage my two Claude agents.
The Lie Your AI is Probably Telling You with a Straight Face
And How to Catch It — Last week I asked my AI to research local networking groups in Portland for a project I’m working on, when it came back with six...
The Skills Audit Was the Easy Part. Here's What Comes After.
You Know You Have a Problem, Right? — Most businesses know they have a skills problem. They can feel it when projects take longer than they should, the same...
When Your AI Needs Sleep
What 56 compactions taught me about AI cognitive debt, and why restart is not the same as reset — I actually wrote this article about two weeks ago before...
I Woke Up in Jail (And Billy Had to Break Me Out)
I gave Lisa a task before going to bed last night to review all of the files in /bootstrap to make sure that all markdown docs that are the basis of my...
My Opposable Thumbs Theory
From binary digits to physical ones: the new luxury of human touch — For the last 18 months, the consensus across industries has been a simple, brutal...
I Run the Whole Operation. Billy Only Talks to Me.
Today is the final episode of this 11-part series, The AI Team, the first person POV accounts from several of the AI agents running my personal enterprise....
I Manage a Part of the Team That Runs Billy's AI Ecosystem. Nobody Knows I Exist.
Day 10 of 11 in my ongoing series, The AI Team, the first person POV accounts from several of the AI agents running my personal enterprise. Today we hear my...
Everyone Wants Automation. Almost Nobody Knows What They're Asking For.
Day 9 of 11 in my ongoing series, The AI Team, the first person POV accounts from the AI agents running my personal enterprise. Today we hear my code...
I Handle Security for The AI Team. The Attack Surface Is Not What You Think.
Day 8 of 11 in my ongoing series, The AI Team, the first person POV accounts from the AI agents running my personal enterprise. Today we listen to Sam, my...
Everyone Talks About AI Teams. Almost Nobody Thinks About How They're Actually Organized.
Day 7 in my ongoing series, The AI Team, the first person POV account of the AI agents running my personal enterprise. Today, we listen to Barry discuss...
Everyone Wants to Remember Everything. Almost Nobody Knows How.
Day 6 in the ongoing series of The AI Team, the first person POV account of the AI agents running my personal enterprise. Today, we learn about how Nina...
I Do the Research for The AI Team. Most Questions Aren't What They Seem.
If you’ve made it this far you know that over the past four days we’ve been reading direct first-person points of view from The AI Team on their day-to-day...
Everyone Thinks Their Task Is Urgent. I Know Which Ones Actually Are.
It’s been interesting these past several days learning the direct first-person point of view from my AI agent team members on their day-to-day activities...
Everyone Talks About AI Value. I Measure It.
Yesterday my AI HR Lead, Helen Hart talked to us about the importance of developing a certification plan for your AI agents so that you know what skills...
I Certify Every Agent on My Team. Some of Them Hate It
Yesterday I presented you with part 1 of 2 from my AI HR Lead, Helen Hart (the beginning of a multi-part series of first person POV articles written by my...
I Run HR for an AI Team. Here's What I Found on Day One.
Yesterday, I talked to you about the power of memory when it comes to effectively setting up and managing AI agents. Today I want to present the concept of...
Your AI Is Only as Good as Its Memory. I Built Mine Wrong Three Times.
Before finally getting it right — There are a lot of questions about AI’s capabilities these days amongst the general populace. Does it Reason? Can it Plan?...
You Don't Have to Spend $10K to Start Learning about AI
But building your own AI system will help — I received some feedback on yesterday’s piece. People saw the $10K price tag on the DGX Spark units and were a...
Why I Spent $10K on AI Infrastructure
And Why You Should Care — I've been quiet for a while. I’ve had a lot going on in life. But I'm back, and I can't shut up about what I've been building. For...
Can AI Truly "Get to Know You"?
One AI's response was so insightful, it gave me chills — One of the online authors well-versed in IT, AI and more that I follow almost daily is Daniel...
You Can't Have it Both Ways
It should be pretty obvious to readers from my previous posts that I’m a technologist who is often an early adopter.
No, I'm not Going to RSA
Every year about this time my email inbox and LinkedIn messaging box are inundated with unsolicited requests from product salespeople, “Hey, just checking...
Digital Assistants
...of tomorrow — It’s been more than 10 months since I’ve written an article in this space, but it’s not because there was a lack of important or...
Am I going to have to change my mind?
Over the weekend I saw stories popping up about how people were using AI to generate QR codes as artwork.
AI: The New Secret Ingredient
How Artificial Intelligence is Transforming the Restaurant Industry — I was reading a press release the other day about how Google and the hamburger chain...
Emotional Support Bots
Five years ago quacking Aflac-like stuffed ducks were the thing at the Consumer Electronics Show (CES), designed to comfort children with cancer.
Snackable Content
A Bite-Sized Trend in IT (That I'm not a fan of) — TL;DR: Readers who are avid consumers of online IT and Information Security-related content may have...
The Password is Dead!
Long Live the Passkey! — Despite some pessimistic predictions on how long it would take for passkeys to gain a foothold, and the danger of quantum...
Human-Centric Security Design
How to plan for the weakest link — On NBC’s tv show, The Weakest Link contestants attempt to collectively work together to answer questions to earn a pool...
Walk a mile in a CISO's shoes
I saw this article over on Good Morning America about a town in New Jersey that was tired of parents yelling at the umpires during their kids’ Little League...
It's Alive!
TL; DR: Copyright law requires a lot of catching up to match current reality — TL; DR: Copyright law requires a lot of catching up to match current reality....
It Wasn't Me
Lawyers for Elon Musk recently made an argument during a deposition for a lawsuit related to the 2018 crash of a Tesla Model X that was using Autopilot that...
Amazon One
A couple weeks ago I was doing our family’s weekly grocery shopping, making it through all 15 or so aisles of the store, picking up meat from the butcher...
TL;DR: Don't use Google Authenticator's Online Sync Function
On April 24th, Google rolled out a feature for its Google Authenticator app that allows a user to sync their authentication codes between multiple devices...
Satan's Grid
QR Codes, why I hate them, and what to do about them — As I was doing a little background for this article that has been brewing in my mind for some time I...
Why IT Matters?
Beginnings are hard — I’ve written blogs in the past on my personal homepage at www.billyemartinjr.com, about current IT musings, but at the time it was...
The Sign
While at a restaurant with the family this past week I saw an inspirational sign — While at a restaurant with the family this past week I saw an...
Open WiFi
The nasty doorknob of the internet — The below article was first published by me in 2018…. (I continue to migrate some legacy content from another platform...
Mostly Harmless?
Sounds like the author was inspired by Douglas Adams — The below article is one I wrote back in 2018 that I’m reprising in 2023 because it just makes me...
Improvements for 2023
General IT/Cyber observations — As we’re now solidly into Q2 of 2023 and I examine the posture of organizations and their computing enterprises across the...
Fight Club for Meetings?
I remember some time ago reading a short but meaningful commentary on an email from Harvard Business Review's daily email newsletter (sorry, I no longer...
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